eCommerce Returns Application

Returns is your central home for tracking, analysing, and integrating every customer return across your sales channels. This documentation walks you through the core dashboard, how to configure chargeable return reasons, the two‑step customer journey, sales channel attribution, and the integration layer for ERP, finance, and warehouse systems. Each article is step based and written in clear, UK English so operations, support, and technical teams can quickly understand what Returns does, how to use it day to day, and how to connect it safely to the rest of your stack.