Returns Dashboard Overview

Returns vs Orders Chart

This dynamic chart visually compares Returns Placed against Orders Placed over time.
It highlights your Return Rate - a key metric that reveals how many of your sales have resulted in returns

Use it to spot patterns, seasonality, or sudden spikes in return activity

Key Metrics at a Glance

Easily view the core figures that matter:

• Orders Placed - Total number of sales orders within the selected period

• Returns Booked - Total number of return requests initiated

• Return Rate (%) - The percentage of orders that have resulted in a return

These are always kept up to date, helping you stay on top of performance

Account Breakdown & Filters

Use the filters at the top of the dashboard to drill down into the data:

• Date Range: Choose a specific period with From and To dates

• Brand: Narrow results to a specific brand (if you manage multiple)

• Return Reason: Focus on specific return reasons, like "Damaged", "Incorrect Item", or "No Longer Wanted"

• Use Apply to filter results, or Clear to reset all selections

In-Depth Returns Insights

Once filtered, you’ll also be able to view:

• Returns In Transit – Items currently en route back to your warehouse

• Returns Completed – Items that have been received and processed

• Returns by Reason – A breakdown of return volumes by reason, helping you identify recurring issues

• Returns by Sales Channel – Understand where your returns are coming from

When you first log into returns this is what you will see